Effective Date: March 2026

Service Level Agreement

This Service Level Agreement (“SLA”) describes Hyde, Inc.’s (“Hyde”) general service level objectives for its Services.

If you have executed a separate written agreement with Hyde that includes service level commitments, that agreement will control to the extent of any conflict with this SLA.

1. Definitions

“Services” means Hyde’s platform, software, APIs, models, tools, documentation, and related services.
“Availability” means the ability to access and use the core functionality of the Services.

2. Service Availability Objective

Hyde seeks to maintain high levels of Availability for the Services using commercially reasonable efforts and industry-standard operational practices.

This SLA describes general service objectives and does not constitute a guarantee of uninterrupted or error-free operation.

3. Maintenance and Scheduled Downtime

Hyde may perform scheduled maintenance or updates from time to time. Hyde endeavors to minimize service disruption where reasonably practicable.

4. Exclusions

Availability does not include interruptions resulting from:

Customer systems, configurations, or integrations
Third-party services not controlled by Hyde
Force majeure events
Actions taken to protect system security
Misuse of the Services

5. Monitoring and Incident Response

Hyde monitors the Services to support operational reliability and addresses incidents as they arise in accordance with internal procedures.

Specific response times, remediation commitments, or service credits may be defined in separately executed written agreements between Hyde and a customer.

This public SLA does not create service credit entitlements or financial remedies.

6. Governing Law

This SLA is governed by the laws of the State of Delaware, consistent with Hyde’s Terms of Service.

7. Updates

Hyde may update this SLA from time to time.